Walker Consultants developed a parking and transportation master plan for the University of Missouri. The plan serves as a roadmap to guide future parking and transportation decision-making, to help optimize the University’s parking and transportation system, and to recommend customer service enhancements and operational efficiencies.
Crafting the plan involved many steps and participants. Input and feedback was gathered through advisory committee meetings, the University’s Department of Parking and Transportation Services, staff interviews, focus groups, a community forum, and a campus-wide online survey.
Walker’s plan includes specific enhancements to operations, equipment, and procedures to streamline administration and improve customer service. It expands and improves access to alternative transportation modes and better differentiates parking rates to distribute demand more evenly. Walker built a financial pro forma to support parking and transportation programs, as well as ongoing and deferred maintenance. The recommendations also assure operational transparency and provide clear communications and informative marketing materials to the campus community.
Available, Engaged, and Accountable
“We have been extremely pleased with [Walker’s] professionalism, timeliness, and product quality. All members of the Walker team … were available, engaged, and accountable for their product. I recommend Walker without hesitation and plan to utilize their expertise in future strategic planning and implementations. They have proven to be an excellent consulting firm for both short and long-term university parking and transportation needs.”
—Michael Sokoff, Director, University of Missouri Parking and Transportation Services
With Walker’s master plan, the University can make better use of its existing parking resources, delay or avoid building new parking structures, and link its parking and transportation operation with sustainability goals. The plan will also increase revenue to better support services and capital infrastructure needs.