The City of Las Vegas engaged Walker Consultants to complete an audit of the City’s parking system following the selection of a new parking management firm and installation of a new Parking Access and Revenue Control System (PARCS).
Walker found the City had a well-managed parking operation that delivered a quality product to the public, but was still able to identify opportunities for improvement.
Walker lets Las Vegas look forward
“Walker has helped us identify areas of improvement and also catch flaws in our system that can lead to losses in revenues and increases in expenses… Walker’s involvement in our operation has kept our exposure small and enabled us to continue moving forward with our operation instead of looking backwards and fixing problems.”
—Brandy Stanley, CAPP, Parking Services Manager, City of Las Vegas
Walker’s analysis included three garages, 22 surface lots, and 200 on-street multi-space meters owned and/or operated by the City, as well as office administration processes and procedures. In addition to an on-site assessment, where Walker interviewed staff and observed operations, we also completed an off-site audit of contract compliance and reporting activities.
Walker reviewed and recommended changes to the City’s office administration and operation processes and procedures, as well as third-party processes, compliance with applicable ordinances and third-party contracts, and the accuracy of operator’s reports. These updated processes and reporting procedures will better align with industry best practices and improve compliance with outstanding contract terms.