Downtown Cleveland is home to the 575,000-square foot AECOM Centre and attached 632-space parking structure. Rugby Realty purchased the property and began a multi-million-dollar renovation of the building and parking facilities.
Walker was retained to obtain competitive proposals to manage the parking facility and to replace the existing, outdated technology with a state-of-the art parking access control and revenue system (PARCS). Walker conducted these efforts simultaneously, obtaining competitive proposals from multiple operators and equipment vendors based on specifications and requirements provided by the owner. Walker evaluated the proposals and interviewed a shortlist of finalists.
With Walker’s guidance, the owner selected a new parking operator and equipment vendor that offered several innovative solutions and a vision for increasing customer loyalty and providing better customer service. Walker also provided on-going assistance after the selection, including transition, installation, testing, and contract reviews.
The new state-of-the-art parking control system includes:
- Automated parking experience
- License plate recognition allowing streamlined entry and exit
- Touchless ticket issue and receipt issue on-demand
- NFC Apple Pay and Google Pay credit card readers
- Live 24/7 customer service via video intercom